Coronavirus-related scams

Coronavirus-related scams can include:  

  • People claiming to be able to arrange a COVID vaccine for a fee. The NHS is the only organisation which has access to the vaccine, and will never ask you for money  
  • Sales of fake products such as face masks, supplements, anti-virus kits and sanitisers, which may be harmful or simply never arrive  
  • Bogus healthcare workers who try to gain access to your home by claiming to offer testing for COVID-19  
  • People pretending to be from charities offering to do shopping or carry out cleansing tasks  
  • Emails asking for donations to the NHS 


Steve Cullen CEO Citizens Advice Warrington


“Scammers are trying to take advantage of people’s worries and uncertainty about the pandemic, especially those who are alone, self-isolating or in financial difficulty. 

Always check the credentials of people or companies who contact you. Take your time before deciding to part with money or information and if possible, seek advice. Remember – it’s okay to say no.” 

 Message brought to you by Steve Cullen , CEO , Citizens Advice Warrington




Remember, the vaccine is free of charge

  • The NHS will never ask you for your bank account or card details. 
  • The NHS will never ask you for your PIN or banking password. 
  • The NHS will never arrive unannounced at your home to administer the vaccine. 
  • The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips. 

The text message will be sent using the Government’s secure Notify service and show as being sent from NHSvaccine. You can trust your text message is genuine if it comes from ‘NHSvaccine’, includes a link to the website and gives you the option of phoning 119.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.