Stay home. Protect the NHS. Save Lives.
You must stay at home. This is the single most important action we can all take to protect the NHS and save lives.
You must not leave your home unless necessary.
Stay 2 metres apart from anyone not in your household or bubble.
- Follow the latest Government advice
- Latest NHS health advice and information about Coronavirus
- Coronavirus information from Halton Borough Council
- Coronavirus information from Warrington Borough Council
The main symptoms of coronavirus are:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with coronavirus have at least 1 of these symptoms.
What to do if you have symptoms
If you have any of the main symptoms of coronavirus:
- Get a test to check if you have coronavirus as soon as possible.
- You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.
Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.
The Coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against Coronavirus.
The NHS is currently offering the Coronavirus vaccine to people most at risk. The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).
Please wait to be contacted about the vaccine. The NHS will let you know when it's your turn to have the vaccine. It's important not to contact the NHS for a vaccination before then.
Mass vaccination centre letters update - Jan 2021
Mass vaccination sites have been set up by the NHS nationally and are running in addition to the local GP-led vaccination programme. This is to offer more options for people to receive their Covid Vaccine as quickly as possible. If you don’t want to attend one of these sites, you don’t have to. You will still be able to get vaccinated from your local GP-led service and will be contacted directly by your GP practice in the coming weeks
Be aware of Fraud
We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination.
To protect yourself and your family members from fraud and criminals, remember the following points
- The vaccine is only available on the NHS for free to people in priority groups, and the NHS will contact you when it is your turn. Anyone offering a paid-for vaccine is committing a crime.
- The NHS will never ask you to press a button on your keypad or send a text to confirm you want the vaccine, and never ask for payment or for your bank details.
- At the moment we are also not making house calls to deliver or discuss the vaccine. Anyone offering this now is committing a crime.
If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.
Other information for patients
- NHS test and trace: how it works
- pdf What are the differences between Coronavirus (COVID-19) (754 KB) pdf tests? (754 KB)
- Government Coronavirus rules and restrictions
- Government information on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19
- Hand Hygiene advice
- ASERT visual guide about social distancing for individuals with autism.
Please DO NOT enter your GP practice without a pre-booked face-to-face appointment.
If you feel unwell, you should complete an online form on your local surgery website (eConsult) or call your surgery in the first instance. If you complete an eConsult, you’ll get a response by the end of the next working day.
All patients are still being triaged remotely, this means you will have to speak to someone in the practice before you are given an appointment. The surgery will ask you for information about your health concern so you can get the help you need. This also enables surgeries to prioritise appointments for patients most in need and also stop any unnecessary visits to surgeries.
You must inform your practice if you or someone in your household has symptoms of Coronavirus or has tested positive for Coronavirus.
Appointments are being delivered in new ways such as by telephone and video call to reduce the number of people visiting surgeries. However, if your surgery thinks it is appropriate for you to have a face-to-face appointment, please be reassured all the necessary measures are in place to protect patients and staff. Surgeries are using social distancing measures, staff are wearing the appropriate personal protective equipment (PPE) and surgeries are cleaned to Public Health England standards.
If you are asked to attend a face-to-face appointment, please do not go into the building until the time of your appointment and please remember you must wear a face covering. If you arrive early, please wait in your car or outside until your appointment time. Instructions on how to wear and make a cloth face covering can be viewed at gov.uk.
If you are waiting for a check up with your practice, they will be in contact with you.
NHS 111 is available 24 hours a day, seven days a week if you have an urgent medical problem and you’re not sure what to do.
To get help from NHS 111, you can:
- go to nhs.uk (for people aged 5 and over only)
- call 111
If your complaint is non-urgent, please complete an eConsult form on your practice website. Please remember your practice is only open from 8am to 6:30pm Monday to Friday and so it may be a day or so before you get a reply, but your practice will reply to you after they have reviewed your request.
We want to thank all patients for their understanding and co-operation.
Please use the NHS service finder to access the contact details for your surgery.
Information about medicines
If you have a regular prescription, please help reduce pressure on local GP practices and community pharmacies by following the advice below. This will also help ensure there are enough medicines for everyone who needs them.
- Please DO NOT go into your surgery to order a repeat prescription. Repeat prescriptions can be ordered online via your surgery website or through the NHS App. If you are not able to go online, please contact your surgery who will advise how you can order your medicines.
- Please DO NOT request extra quantities of your medication or order your prescription before your usual due date. GPs will not authorise issue of extra medications.
Accessing paracetamol to treat Coronavirus symptoms
Paracetamol can be used to treat symptoms of Coronavirus which include a high temperature or a new, continuous cough.
However, if you think you have Coronavirus symptoms, DO NOT go into your local pharmacy or supermarket to purchase paracetamol. It is vital you follow NHS guidance and self-isolate.
Please try to buy paracetamol as part of your supermarket delivery or ask someone to purchase it on your behalf and drop it off at your home (observing social distancing guidance). You can also contact your local pharmacy by telephone who will be happy to advise.
Please do not contact your GP for a prescription.
Local hospital updates
Due to COVID-19, local hospitals have implemented strict visitor guidance. Please view the latest updates from local hospital trusts below to find out more.
- Warrington and Halton Teaching Hospitals NHS Foundation Trust
- St Helens and Knowsley Teaching Hospitals NHS Trust
- North West Boroughs Healthcare NHS Foundation Trust
Changes to community health services
Some community health services provided by Bridgewater Community Healthcare NHS Foundation Trust have been temporarily suspended or partially suspended to support the response to the outbreak. View more information and the full list of affected services.
Local authority information
Warrington Borough Council has made changes to some face-to-face services, adult social care, and public meetings. Find out more about the changes plus other useful information relating to the Coronavirus outbreak.
Look after your mental health
It's a stressful and uncertain time with constant news of the COVID-19 coronavirus being shared in the media, on social media and in our everyday conversations.
It's understandable that people will feel concerned, but it's important for us to take steps to look after our physical health as well as our mental health and wellbeing.
Useful resources that can help
- Taking steps to protect your mental health and wellbeing - North West Boroughs Healthcare NHS Foundation Trust
- Coronavirus and mental wellbeing advice for Halton residents
- Coronavirus and mental wellbeing advice for Warrington residents - Happy? Ok? Sad?
- 10 tips to help if you are worried about coronavirus- Every Mind Matters
Do you need any further support and advice?