New NHS COVID-19 (Coronavirus) Patient Advice Service launches in Halton and Warrington

Update 08 June 2020 - The dedicated COVID Patient Advice Line has now transferred back to the CCG Patient Advice & Liaison Service (PALS).

Anyone requiring support or advice should contact the PALS service via the freephone number: 0800 218 2333 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

NHS Halton Clinical Commissioning Group and NHS Warrington Clinical Commissioning Group has launched a new joint COVID-19 (Coronavirus) patient advice service.

The Halton and Warrington COVID Patient Advice Line aims to help patients with queries about local health services during the outbreak. It is manned by a team of NHS staff who can offer advice on current changes to local health services, help resolve any issues patients are experiencing as a result of the outbreak and signpost people to other local organisations who can help.

Dr Andrew Davies, Clinical Chief Officer for NHS Halton Clinical Commissioning Group and NHS Warrington Clinical Commissioning Group said:

“We want to do everything we can to help our local communities during the Coronavirus outbreak. We understand people may feel confused about how to access services at their GP practice during the outbreak or they may feel lonely and isolated and do not know which way to turn. The Halton and Warrington COVID Patient Advice Line has been set up to help answer questions like this and many others.”

“To support the service we have also published a list of frequently asked questions which will be updated regularly in response to questions the support service receives.”

The Halton and Warrington COVID Patient Advice Line operates from Monday to Friday, 9am to 5pm, and can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.  or 01925 303370 (there is a voicemail service for people calling out of hours),

Please be aware the service does not provide health advice to anyone who thinks they have Coronavirus symptoms which include a high temperature and a new, continuous cough. If you think you have Coronavirus symptoms and need advice please visit the NHS 111 online Coronavirus service. If you are not able to go online, and need help, please call NHS 111.