We place a great deal of importance on your feedback. It is important to us and where possible and practical we aim to make changes based on your comments.
If you have some feedback for us then let us know and come back to this page, your suggestion may be progressed and featured here in the future.
This page gives you a snap shot of just some of the actions that have taken place as a result of your valuable feedback:
We want to see you introduce new ways of involving patients and the public in your work.
Based on this feedback, we introduced several new opportunities for Health Forum members and local people to get involved. These include:
Programme Management Office
Our Health Forum are now involved in our Programme Management Office (PMO) in order to streamline processes. The PMO, and meetings linked to this including the Commissioning Oversight Group (COG), have been developed to have robust and early discussions about commissioning priorities and ideas. In order to obtain patient feedback, the Health Forum will now be informed and involved of the initial discussions that take place at the COG. As developments progress, patient representatives will be kept informed and involved in the co-design stages that follow.
Four additional public meetings in the community are to be held to promote our services, engagement and consultations. The meetings will be dedicated to promotion and discussion about services with patients and the public. They will be an extension of the Health Forum but will be less formal and more about having a conversation with patients. Find out more on our engagement page.
Communications and Engagement planning
A core group of people will be involved in reviewing our communication and engagement plans in order to understand if the key messages are easy to follow and to identify any gaps in people to engage with and places to go.Currently communication and engagement plans are sent to Warrington Voluntary Action and Healthwatch Warrington for review and this process will build on this.
Increased patient involvement in Equality Impact Assessments
Under the Equality Act 2010 we must consider nine protected characteristics in delivering and commissioning health services. It is important to understand the impact of health services to the nine protected characteristics and the wider community.As part of this, we undertake Equality Impact Assessments (EIAs). The main responsibility of these newly developed Patient Equality Champions will be to raise the profile of Equality and Diversity and to be involved in the undertaking of EIAs. View the Patient Equality Champion role description.
Following the transformational work on children and young people’s emotional health and wellbeing services it was recognised that there was a gap in our services.
We went out to procure an organisation to fill this gap to offer support, information and mentoring for families with a child with a Neurodevelopmental condition.The successful organisation was ADDvanced Solutions.
You are unhappy with the length of time it takes to get through to the Warrington Referral Assistance Gateway to discuss your referral booking with a member of the call centre team.
Thanks to the feedback of local people, the continuing championing of the issue by our Health Forum through our Governing body, we terminated the contact with the former supplier and issued a new contract to an alternative provider. The average call times to contact the Warrington Referral Assistance Gateway call centre team is now, on average, 30 seconds.
We want you to understand the experiences of local families that access support and help for children’s mental health and wellbeing and make changes together with service users and staff in line with national guidance for the benefit of children and young people in our town.
We hosted an engagement workshop and invited children, young people, parents/carers and mental health staff along to review their experiences of the then current service, where were then and where we wanted to be by 2018.
The following priorities emerged from understanding their experiences:
- Easier access to information and support
- Online, telephone, more flexible hours, drop ins/ one stop shops, single point of access for information and signposting, venues having a relaxed environment, use of up to date technology
- Access to support via schools but not necessarily having appointments at school
Based on feedback from this review, the provider of children’s and young people’s mental health, North West Boroughs Healthcare NHS Foundation Trust, alongside the other partner organisations, was commissioned to create a co-designed service reflecting the comments from the large engagement project.
First phase of the new service is now live, this work, called ‘Getting Advice’ includes:
- Commissioned informal drop in sessions for young people at the Youth Café
- Worked with local high schools to train teachers on how to look after pupil’s emotional wellness
We’re working on launching the next phases that looked at ‘Getting Help’, ‘Getting More Help’ and ‘Getting Risk Support’.
From an online survey and the discussions at the engagement activities, patients and the public were asked if the relocation of out of hours GP services to a single site would have any impact on themselves or their family.
Overwhelmingly you said there would be no negative impact as a result of the relocation, and there was overwhelming public support for the relocation, with responses such as:
“Better place, more accessible for people without transport”
“I believe it will benefit the system and will be easier to access”
“With free parking it is one less thing to worry about”
Following on from the tremendous support for the creation of a central Primary Care 'hub', services were moved to Bath Street Health and Wellbeing Centre on Wednesday 5th October 2016.
We asked local people for their opinion on medicines that could be bought over the counter instead of being routinely prescribed in two consultations between 2015 and 2017.
We agree that certain self-care medicines should be bought over the counter, rather than being routinely prescribed in Warrington. This was the outcome from both consultations:
- 87% of people supported the outcome of the 2015 consultation via the survey and via the wider engagement activities that took place
- 75% of people who took part in the 2017 consultation on more self-care medicines also agreed that these additional medicines should not be routinely prescribed, and patients should instead buy these over the counter
Based on feedback from both consultations, we updated and implemented our Medicines Management Policy to reflect these changes, highlighting those medicines which are now classed as self-care medicines and shouldn’t be routinely prescribed in Warrington.
A full list of the self-care medicines in Warrington is available to view.
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Introduced a monthly public newsletter to keep subscribers up to date with what's happening. You can read the latest editions and sign up to receive the newsletter on our mailing list webpage.