Halton CCG is committed to working in partnership with local people to develop health services that meet the needs of our town and in putting the needs of the patients and the public that we serve at the heart of all we do.
The Communications and Engagement Team is here to ensure that the CCG listens to the voice of the local people and patients and the public are fully involved in decision making and have the opportunity to share experiences of accessing NHS services locally.
Patient experience is very important to us because we want them to be at the heart of the way we commission services.
To capture your experiences, we use:
- PALS (Patient Advice and Liaison Service) and Complaints information
- Friends and Family Test
- NHS website
- Social media
- Health events
- Focus groups
- Healthwatch information and reports
We are always interested to hear your views. Your feedback can help us to improve and shape the healthcare services that you receive.
There are many ways in which you can let us know your views, get involved in our work and hear about what's happening:
- Come to one of our Governing Body meetings
- Take part in consultation and engagement surveys
- Come along to one of our quarterly Halton Peoples Health Forums. Engaging with our patients is at the heart of what we do. Local people who use the services we commission have an important role in our work, and we need to ensure that there is patient and public involvement in discussions on our priorities. The events are to raise awareness of our services and enable local people to learn more about who we are and what we do in our town.
- Join your GP practice's Patient Participation Group: Patient Participation Groups (PPGs) are your voice in your GP practice. PPGs are made up of volunteers and staff from the practice, usually the Practice Manager and one or more GPs. Find out more about Patient Participation Groups.
- Post on our social media channels: Find us on Twitter or on Facebook.
- Join our mailing list to receive our monthly newsletter, invites to meetings, the opportunity to be involved in focus groups and wider health information.